Service-Champions UK 2016
Ranking of 171 companies
The examined companies that have provided and still are providing the most satisfying customer service are 1. B&Q, 2. Waterstone’s and 3. Adidas.
The top 171 – companies
with an average SES with a placing of 1-30= gold ranking, placing 31-60= silver ranking 61-90= bronze ranking
| Rang | Company | SES |
|---|---|---|
| 1 | B&Q | 92,1 % |
| 2 | Waterstone's | 91,4 % |
| 3 | Adidas | 90,4 % |
| 4 | Argos | 90,4 % |
| 5 | Marks & Spencer | 89,7 % |
| 6 | Waitrose | 89,1 % |
| 7 | Accessorize | 89,1 % |
| 8 | Sainsbury's | 88,9 % |
| 9 | Next | 88,9 % |
| 10 | Premier Inn | 88,7 % |
| 11 | CLARKS | 88,6 % |
| 12 | Homebase | 88,5 % |
| 13 | IKEA | 87,5 % |
| 14 | Nike | 87,5 % |
| 15 | New Look | 87,4 % |
| 16 | The Works | 87,4 % |
| 17 | Homebase | 87,3 % |
| 18 | The Disney Store | 86,4 % |
| 19 | Morrisons | 86,0 % |
| 20 | ALDI | 86,0 % |
| 21 | Tesco | 85,9 % |
| 22 | WH Smith | 85,8 % |
| 23 | LIDL | 85,8 % |
| 24 | H&M | 85,5 % |
| 25 | PANDORA | 85,5 % |
| 26 | Toys R Us | 85,1 % |
| 27 | Smyths Toys | 85,0 % |
| 28 | The Entertainer | 84,8 % |
| 29 | ASDA | 84,7 % |
| 30 | Nationwide | 84,6 % |
| 31 | Holiday Inn | 84,6 % |
| 32 | Liverpool Victoria (LV=) | 84,3 % |
| 33 | Iceland | 84,3 % |
| 34 | ScrewFirx | 83,9 % |
| 35 | The Range | 83,9 % |
| 36 | Currys | 83,7 % |
| 37 | Nando's | 83,3 % |
| 38 | The Range | 83,1 % |
| 39 | Claire’s | 83,0 % |
| 40 | River Island | 83,0 % |
| 41 | Maplin | 82,7 % |
| 42 | PC World | 82,5 % |
| 43 | Dorothy Perkins | 82,4 % |
| 44 | H. Samuel | 82,4 % |
| 45 | Monsoon | 82,3 % |
| 46 | J D Wetherspoon | 82,1 % |
| 47 | Schuh | 81,9 % |
| 48 | Swarovski | 81,7 % |
| 49 | RAC | 81,6 % |
| 50 | Co-operative | 81,5 % |
| 51 | Thomson | 81,4 % |
| 52 | Marriott Hotels | 80,8 % |
| 53 | Novotel Hotels | 80,6 % |
| 54 | oasis | 80,3 % |
| 55 | Blackwell's | 79,6 % |
| 56 | Gourmet Buger Kitchen | 79,5 % |
| 57 | Prezzo | 79,5 % |
| 58 | AUTOGLASS | 79,4 % |
| 59 | Wagamama | 79,4 % |
| 60 | Topshop | 79,1 % |
| 61 | SportsDirect | 79,1 % |
| 62 | Mercure Hotels | 78,9 % |
| 63 | Dune | 78,9 % |
| 64 | Prudential plc | 78,8 % |
| 65 | Zizzi | 78,7 % |
| 66 | Legal & General | 78,6 % |
| 67 | halfords autocentre | 78,5 % |
| 68 | JD sports | 78,5 % |
| 69 | The Harvester | 78,2 % |
| 70 | First Choice | 77,7 % |
| 71 | Best Western | 77,7 % |
| 72 | Miss Selfridge | 77,6 % |
| 73 | Warehouse | 77,5 % |
| 74 | O2 | 77,3 % |
| 75 | Forever21 | 77,2 % |
| 76 | ATS euromaster | 76,9 % |
| 77 | BARCLAYS | 76,8 % |
| 78 | Deichmann | 76,7 % |
| 79 | Radisson Blu | 76,5 % |
| 80 | Sofitel | 76,3 % |
| 81 | Lloyds | 76,2 % |
| 82 | Aviva plc | 76,0 % |
| 83 | Millets | 75,7 % |
| 84 | Ibis | 75,6 % |
| 85 | Thomas Cook | 75,6 % |
| 86 | Santander | 75,4 % |
| 87 | Office | 74,1 % |
| 88 | DFS | 73,8 % |
| 89 | =Utilita | 73,8 % |
| 90 | ALDO | 73,8 % |
| Companies without gold, silver or bronze ranking (sorted alphabetically) | |
|---|---|
| AEGON UK | |
| AIG Europe Limited | |
| Airtours | |
| AutoRestore | |
| Barker and Stonehouse | |
| Barrats | |
| BHSFurniture | |
| BT | |
| CADENZA | |
| ChipsAway | |
| Conrad-Electronics | |
| Crowne Plaza Hotels | |
| DoubleTree by Hilton | |
| Ebico | |
| Ecotricity | |
| Evans of Saltash | |
| Everything Everywhere | |
| Falcon | |
| Firn's | |
| first direct | |
| First Utility | |
| Flow Energy | |
| Foyles | |
| FRASER HART | |
| Friends Life Group | |
| Furniture Village | |
| GB Energy Supply | |
| Giraffe Restaurants | |
| GOLDSMITHS | |
| Good Energy | |
| Green Star Energy | |
| Hamleys | |
| Hampton by Hilton | |
| HSBC | |
| Hunts of Marlow | |
| Hutchison 3G | |
| INTERSPORT | |
| Lillywhites | |
| Lycamobile | |
| manos holidays | |
| Marks and Spencer Energy | |
| Mawi | |
| Maxwells | |
| Mercury Holidays | |
| NFU Mutual | |
| Old Mutual | |
| Olympic Holidays | |
| Orange | |
| Ovo Energy | |
| PAVERS | |
| Phoenix Group Holdings | |
| Pickles | |
| pull & bear | |
| Q Hotels | |
| Red Sea Holidays | |
| Royal Bank of Scotland | |
| RSA Insurance Group | |
| Russel & Bromley | |
| sarenza | |
| servicing stop | |
| Skytours | |
| Standard Chartered | |
| Standard Life | |
| TalkTalk | |
| The Toy Store | |
| Titan holidays | |
| T-mobile | |
| Toymaster | |
| TSB | |
| Utility Warehouse | |
| Vodafone | |
| Warner Leisure Hotels |
